Survey Help Desk
Robinson & Muenster Associates Inc.
1208 W. Elkhorn
Sioux Falls, SD 57104

email:  surveys@rma-inc.com

Phone Number: 1-605-332-3386

1) Company Background

Robinson & Muenster Associates is a market research and consulting firm known to conduct scientifically accurate market research. Robinson & Muenster Associates combines proprietary methodologies and technology with expertise in predictive, custom and strategic research. This privacy statement covers the following of our sites: www.rma-inc.com.

Our survey sites provide members with the opportunity to express opinions and attitudes about current issues and/or products. We conduct research that involves people from around the country, and provide the aggregated results of our research (stripped of any personally identifiable information) to a wide variety of clients, including important decision-makers in government, major corporations, and news organizations.

We are deeply committed to keeping our websites safe and enjoyable. RMA strives to conform to the Council of American Survey Research Organizations (CASRO) Code of Standards and Ethics for Survey Research, the American Association for Public Opinion Research (AAPOR) Code of Professional Ethics and Practices, the Federal Trade Commission (FTC) Fair Information Practice Principles, the FTC’s Children’s Online Privacy Protection Act (COPPA) Final Rule, the Children’s Advertising Review Unit (CARU) Guidelines for Advertising on the Internet and Online Services, the Health Insurance Portability and Accountability Act, the Graham-Leach Bliley Act, and other privacy regulations and guidelines in the U.S. and abroad.

RMA routinely reviews its security features and privacy practices, and enhances them to better protect your privacy. Such changes may necessitate modifications to this document, so for up-to-date information about our privacy practices, please refer to the online version of this policy. Our privacy practices are explained in greater detail below. For your convenience, we have divided this document into the following sections:

1.       Company Background

2.       Information Collected on Robinson & Muenster Associates Websites

3.       How Information Is Used

4.       Accessing the Information You Provided

5.       Your Options on Robinson & Muenster Associates Websites

6.       Safety and Security

7.       Notification of Changes

8.       How to Contact Us

2) Information Collected on Robinson & Muenster Associates Websites

As part of the survey process, we often ask members other demographic information (e.g., income level), and other information related to interests, hobbies, and product/technology usage. We collect this information so that we can send surveys to members that correspond with their interests, and aggregate the responses received by various broad categories to report the aggregated results to our clients. We also summarize information about the panel to develop statistics ensuring that the panel is representative of the general population. Finally, we use this information to pre-qualify panel members for future market research reports that target certain demographics (male vs. female, age, etc.).

Visitors to certain of our websites are provided email forms to contact us if they have questions, comments, are interested in job opportunities, or require further information on our products or services. Responses to such inquiries may be sent via email or regular mail.

3) How Information Is Used

Surveys

As part of our survey research process, we gather, aggregate, and analyze information from our panelists. We provide the results of our research (which contain no personally identifiable information) to our clients, which include governmental agencies, major corporations, and other organizations. Your survey responses are valuable in guiding the development and designing of products and services. Panel members’ survey responses are often used by our clients to make decisions on key issues.

Sharing Information

Robinson & Muenster Associates is not in the business of selling your personally identifiable information. We use the information you provide to us for internal purposes, and share it only for the limited purposes described here:

·         As a company that makes money on market research, protecting survey participants’ privacy has been an important part of our business long before the advent of the Internet. We know that you will not want to complete a survey if your personally identifiable information is shared with third parties, which is why we participated in industry-wide efforts to protect consumer information, even before we began conducting surveys online. We only release summarized or non-personally identifiable information to our clients and require your consent prior to releasing any personally identifiable information that you provide during the survey process. Clients that receive personally identifiable information are required to sign and abide by CASRO’s "Standards Regarding Disclosure of Respondent-Identifiable Data to Clients."

·         Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

4) Accessing the Information You Provided

Not only is it important for our members to be able to correct their information, it is important to us. The results from our public surveys (which report aggregate, non-identifiable information) get reported by the media. We encourage members to keep their account profiles up-to-date, so that we continue to have accurate demographic information behind our results.

The www.rma-inc.com site gives users the following options for changing and modifying information previously provided:

·         Send an email to surveys@rma-inc.com;

·         Send postal mail to our Survey Help Desk;

Robinson & Muenster Associates,  1208 W. Elkhorn, Sioux Falls, SD 57104

5) Your Options on Robinson & Muenster Associates Websites

We are committed to giving you the maximum amount of flexibility in accessing your information, and in the level of participation you have with our sites. In each email invitation sent to members of our respondent database, we provide the opportunity to opt out of receipt of further mailings. This opt-out opportunity deactivates the member's account and terminates their membership with Robinson & Muenster Associates. Our survey invitations inform you about the subject matter of the survey in which we would like your input, whether it is in the category of public opinion, current trends and activities, or products and services. If you are willing to participate in the survey, great! If not, that’s OK too. Any personally identifiable information that you provide during the survey process will be subject to your consent prior to release to our client. Should you grant release of such information, and then change your mind, all you need do is to send an email to surveys@rma-inc.com.

If at any point you decide that you no longer wish to be a member of the Robinson & Muenster Associates respondent database, you may send an email request with the word "unsubscribe" to surveys@rma-inc.com. We will retain your information in our "unsubscribe" database, to ensure that we do not contact you in the future.

6) Safety and Security

The rma-inc.com website has security measures in place to prevent the loss, misuse, and alteration of the information under our control.

We employ standard technology and internal processes to protect the information our members release to us. Additionally, only select, authorized employees have access to process the data collected and maintain the database that stores member contact information. All questions are screened by Robinson & Muenster Associates staff prior to being deployed to ensure they are proper and appropriate for their intended audiences.

7) Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email. If users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

8) How to Contact Us

If you have technical questions or comments regarding Robinson & Muenster Associates website, please contact us at:

webmaster@rma-inc.com

If you have general questions or comments about this privacy statement, the practices of our sites, your dealings with our websites, or suggestions on how we can make Robinson & Muenster Associates’ website even better for you, please contact us as follows:

Help Desk
Robinson & Muenster Associates
1208 W. Elkhorn
Sioux Falls, SD  57104

email: surveys@rma-inc.com